Frequently Asked Questions

Below are the questions we hear the most ... but we're always ready to hear a new one! If your question isn't answered below, just contact us.

Q. How long will it take to create my Sundance Replica?

A. We will ship your Replica 3 to 4 weeks after we have received your order.

Q. How much will my Replica cost?

A. Sundance Replicas cost just $39.95. So ... they're a customized gift - and an affordable one too!

Q. Do you have any hints on taking a good photo to create a Replica from?

A. Yes we do! If you are taking a photo of a home, take the photo "straight on" as you see pictured below. This is helpful in terms of accentuating the characteristics of the home you want us to emphasize in 3D. A "straight on" shot works best for other subject matter as well.

Photo Upload Tips

See the following questions for photo upload tips:

Q. Can Sundance Replicas do any photo editing of the picture I send? Like removing a car from the driveway, that kind of thing.

A. Unfortunately we are not able to do any editing.

Q. Is there a certain setting I should use on my camera to take a picture I would send to Sundance Replicas?

A. Yes, the resolution should be within the range of at least 1 Megapixel, although 2, 4, or
higher will show even more detail. These higher settings will also result in larger file size.

Q. What if I don't have a digital photo?

A. If you can't take a digital photograph of your Replica idea - for example, you may have an old photo of your childhood home - you can go to any photo developer and get a copy made. Ask them to provide you with a CD you can use to send us your photo.  Another option is for the photo developer to email the photo to you as well as providing you with a CD.

Q. Can I send in a photo and have you decide what to accentuate in 3D?

A. Sure, we have done lots of Replicas, so we are pretty good at determining what will make yours look great.

Q. What are the system requirements?

A. Our Photo Upload works with all browsers, in both Windows and Mac environments.

Q. Will my uploaded image be cropped to make my Replica?

A. While we do not do any photo editing to your photo. We'll do our best to cut the photo out to meet your requirements.

Q. How can I keep an important part of my photo from being cropped out?

A. The best way to prevent this from happening is to make sure to note the important features to you on the Billing and Shipping Information page.

Q. What type of photo file can I upload?

A. Any digital photo you upload must have an ending that matches one of the following file types (.jpg, .bmp, .tiff, .gif). Whichever type of file you use, the copy that you upload will be converted to JPEG format before it's added to your order.

Q. What is the best resolution for my photo?

A. Resolution is an indication of your photo quality. The higher the resolution, the more detailed your photo. The majority of digital cameras sold now offer at least the ability to take a 2 Megapixel photo. For the best results the picture should be a minimum 1 Megapixel. Although a 2, 4 or higher Megapixel photo is all the better. We recommend a minimum resolution of  1024 x 768 or higher with a setting of 300 dpi to produce a quality replica.  When we review your order if we think the resolution is not high enough to produce a quality replica, we'll let you know.

Q. What is the minimum file size that I can upload?

A. File size doesn't determine quality. Generally speaking, the larger the file size, the more
details the photo contains, although this largely depends upon the format of the digital file.
A picture stored in the TIFF format (remember, jpeg is the preferred format) may be 10 to 40 times larger than the same file stored in the JPG format with a minimal loss of detail in the smaller file. So, the amount of detail is strictly dependent upon the settings at the time the picture is taken, not when the photo is stored as a file.

Q. What is the maximum image size that I can upload?

A. There is no maximum image limit for upload, however larger photos will take longer to upload.

Q. How do I upload a photo from my PC?

A. Photos can be uploaded from your hard drive, a floppy disk, a CD-ROM, or a flash drive or digital camera connected to your computer.  You can upload photos in .bmp, .tiff, or .gif formats, but the ideal format for uploading photos is .jpg (JPEG). When you upload a photo to us, only a copy of it is sent; the original is still on your computer.

From any page on our web site, click “Order Now.” Click the 'Browse' button to the right of the empty field. Find the photo file you want to upload and double click on it. It will be automatically moved to our Order Page. Click the 'Upload Photos' button at the bottom of the page. An indicator will appear that lets you know the upload is in progress. Do not go to any other part of the web site or visit other web pages until your upload has finished. Once the upload is complete, a small thumbnail version of your photo will appear.  If the photo is incorrect or if you see any problems with it you may return to the initial upload area to reprocess the photo by selecting the red text link above the photo box area to try again. 

Q. How long does uploading take?

A. Depending on your Internet connection and file size of your photo it can take as little as a few seconds or as long as several minutes to upload. The faster your Internet connection and smaller your file size, the less time it will take to upload your photo.

Q. Is there any charge for uploading?

A. No. There is no charge for uploading your photo.

Q. Can I upload photos from my film camera?

A. If you can't take a digital photograph of your subject - for example, you may have an old photo of your childhood home - you can go to any photo developer and get a digital copy made or, if you have the necessary equipment, you can scan the photo yourself to get a digital copy.  If you are just shooting the photos now you can get them put on a CD when you have them developed. Once you have your digital copy of your photo you can upload it to the web site.

Payment and Processing

Q. What forms of payment do you accept?

A. We accept VISA, Mastercard, Discover and American Express credit cards

Q. When do I need to provide my credit card information?

A. You will need to provide your credit card information on the Billing and Shipping page.  See how do I fill out the Billing and Shipping Form below.

Q. Is my credit card information secure?

A. We ensure that our web site meets standards for secure online transactions with the following:

Encryption of your credit card number

We use sophisticated technology to make sure no one can see your credit card number. All sensitive information (including credit card information and your password) is transmitted using SSL, an advanced encryption technology that is the recognized industry standard for secure transactions. Your credit card will not be displayed to anyone.

Secure Transactions

At the time of payment, our system automatically transfers you to a secure portion of the Sundance Replicas web site. At the bottom of your browser window, you'll see a "lock" symbol (if your browser is Internet Explorer) or a key symbol (if your browser is Netscape). You'll also see that the URL in your browser's address window begins with "https://" rather than the normal "http://". The extra 's' stands for "secure." All of these indicators show that the page(s) you are on are secure for transactions.

How do I fill out the Billing/Shipping Form?

Simply enter your billing and shipping addresses, credit card information, the quantity of replicas you would like to order, customization for the back of your replica, contact information, and additional comments regarding your order. Click ‘Continue’ to proceed to the Review Your Order page that will show you the information you entered and pricing.  Note: The order will not be complete and your credit card will not be charged until you have selected ‘Submit Order’ on the Review Your Order page.

Q. The web site isn't accepting my credit card. 

There are a few reasons this might be happening. First please check to be sure you've got the correct number and expiration date, and that the billing address you entered matches the billing zip code on file with your credit card company. These are the most common reasons for this problem.

-- When you give us the credit card number, we send it immediately to our credit card processor, who deals directly with your credit card company. The credit card companies don't always tell us what is wrong or why a card is being classified as invalid. If this is the case, please contact your credit card company directly. Some reasons we have seen for the card being declined include a card at or near the credit or debit limit, a card without enough available credit, or your credit card company may be refusing to validate your credit card.

--A temporary technical problem with your browser, computer or the Internet can also cause denials. If you're trying to supply the number at a time when the Sundance Replicas web site is undergoing routine maintenance, this can cause a denial, too. These types of problems will disappear if you exit your browser and return in a few hours.

While we'd like to be able to pinpoint the problem with your credit card and solve it immediately, this is one matter that is sometimes beyond our control. If it continues to happen, we suggest contacting your credit card company to see if there's a problem or if they have suggestions.

Q. Can I ship to a different address than my billing address?

A. Yes.  Simply enter the different address in the shipping part of the form.  If you want to mail the order to the same address as the billing address simply leave the shipping address part of the form blank.

Q. Where do I enter my promotional code?

A. You will be able to enter a promotional code on the Review Your Order page.

Q. How do I know what the shipping and tax will be for my replica?

A. Shipping is $2.95 per Replica to anywhere in the U.S.

5% tax will be applied to Maryland residents only. These charges will be shown on the Order page.

Q. What type of shipping do you offer?

A. We currently offer standard shipping only.  Delivery is usually 2-3 days after your replica is completed.

Sundance Replicas is not responsible for shipping delays due to weather, natural disaster, or causes out of our shippers control.

Q. I live outside of the U.S. Can I place an order?

Yes. International shipping is $5.95. Payment for Replica is in U.S. dollars

Review Your Order

Q. Can I change information that I may have entered incorrectly?

A. Yes.  Click on ‘Change’ or ‘Update’ next to the information that needs to be corrected.  Correct the information on the form and click ‘Continue’ at the bottom of the page.  Note: You may be required to reenter your credit card information, as that information is not saved upon reentry to the form.  The order will not be complete and your credit card will not be charged until you have selected ‘Submit Order’ on the Review Your Order page.

Q. Can I enter a Vendor/Promotional Code with an online order?

Yes. If you have a promotional code that applies to your order, type the code in the box labeled 'Vendor/Promotional Code’ on the right side of the Review your Order page.  When you're finished, click ‘Apply’.  If you have entered a valid code the page will refresh and the the discount appear in the Cost Summary.  

Q. Can I change the quantity of the number of replicas I want?

A. Yes. Simply change the number of replicas desired in the quantity box under the photo and click the ‘Update Qty’ button.  The quantity and dollar amounts will be adjusted accordingly.

Q. How do I complete my order?

On the Review Your Order page you have a chance to check the details of your order one last time before placing it. Please review all the information on this page.  If you need to change anything, click on ‘Change’ or ‘Update’ next to that information. When the information on this page is complete and accurate, click on the 'Submit Order’ button to place your order. You will be presented with a confirmation for your order. Print or save this page for your records. This page cannot be bookmarked.

Please be sure to preview your order details closely before completing the order. We are not responsible for any errors or mistakes that customers make on their order including spelling or punctuation errors. If it turns out to be one of the user errors listed above, we will be happy to work with you to correct the error.

Privacy Policy

The privacy of your information is very important to us. If you have any questions, please see our Privacy Policy. To ensure the security of your online transaction, the payment pages encrypt data using Secure Sockets Layer (SSL). The SSL security protocol provides data encryption, server authentication, and message integrity. Because SSL is built into all major browsers and Web servers, this security is automatic.

After the Order is Completed

Q. Why have I been charged when I haven't yet received anything?

A. Due to the unique and customized nature of our product, orders are charged when the order is submitted. You'll see a charge appear on your credit card account before your replica actually arrives

Q. I believe that I've experienced fraudulent charges. 

A. We take your credit card security very seriously. If you believe that fraudulent charges have appeared in connection with your replica order, please contact us at 1-866-786-3261so we can investigate it immediately. Please have your Order No. handy when you call.

Q. I like my replica another, how can I reorder more?

A. Unfortunately, we do not currently offer a way to reorder from our web site. If you wish to order additional Replicas, you can simply visit our site again and place an order for the number of previously ordered Replicas you would like.

Q. There is a problem with my replica, how do I return it?

Your satisfaction with your replica is 100% guaranteed. If you're ever dissatisfied with your replica for any reason, we will provide you with a full replacement or a full refund. Sundance Replicas will pay for the postage of your return. Please contact us to arrange a refund or replacement at 1-866-786-3261.  If you request a refund, it will be credited to the credit card used to submit your order. If you request a replacement, we'll arrange for you to reorder the original items at no charge.

Please be sure to preview your order closely before placing your order. We are not responsible for any errors or mistakes that customers make on their order including spelling or punctuation errors. If it turns out to be one of the user errors listed above, we will be happy to work with you to correct the error.

Q. How soon should I expect to see a credit from Sundance Replicas?

A. After you've contact us about a return or refund please allow 2-3 business days for us to contact you. Once a refund has been credited to your account we'll send you an email notification. Please allow 48 hours after receiving the email message for the credit to appear on your credit card.

Q. That's all well and good, but I have another question that is not mentioned here.

A. No problem. Just go to "Contact us" on the web site and let us know what's on your mind. We'll get you a response within 24 hours.